Refund policy

Return & Refund Policy – GKG Fashion

At GKG Fashion, we strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unwashed, and in original condition
• All original tags, packaging, and invoice are intact

❌ Returns will not be accepted for:

• Size issues (please refer to the size chart before ordering)
• Color variation due to lighting or screen resolution
• Products showing signs of wear, wash, or damage by customer
• Clearance or sale items (unless damaged or wrong item delivered)

2. How to Raise a Return Request

To initiate a return, please contact us within 48 hours of delivery with:

• Order ID
• Clear images/video of the product
• Reason for return

📩 Email: support@gkgfashion.com

Our team will review the request and respond within 24–48 business hours.

3. Return Pickup

• If the return is approved, we will arrange a reverse pickup (where serviceable)
• If reverse pickup is unavailable in your area, you may be asked to self-ship the product

4. Refund Policy

Once the returned product is received and inspected:

• Refunds will be processed within 5–7 business days
• Refund will be issued to the original mode of payment
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

💡 Shipping charges (if any) are non-refundable.